The Rutland Arms Hotel, Newmarket (Suffolk)

The hotel's location is very central, making it easy to access key areas in the town. The rooms had an unpleasant smell of smoke and were cold due to the open window left by room service. The service was lacking with inconsistent staff attitudes and difficulties in getting basic amenities like milk for tea. The hotel could benefit from a revamp in facilities and services.

The hotel had a tired and dated feel, but its location was just right for getting around Newmarket easily. The rooms needed a serious update and smelled of smoke, which made them very cold when the window was left open. The service was a mix – friendly and helpful staff but disorganized breakfast preparation. The dining experience was busy but overpriced with meager portions for some dishes. The bones of the building showed potential, and the High Street location was convenient for shops and bus access.

The hotel had a charming old building with potential, right in the city centre near various pubs and restaurants. The rooms were a bit dated and in need of refurbishment, but the staff were pleasant and really nice. The dining experience was nice, but some aspects were disappointing. Overall, a convenient location with friendly service.

My stay at the hotel had its ups and downs. The rooms, despite being clean and the staff friendly, were located up endless stairs and passages, were a bit drab in places, and the front room was too hot and noisy with the windows open. The service was a mix of clueless and friendly staff, with some being welcoming and polite but lacking in expertise. The location, although close to local shops and various dining options, had some discomfort due to the heating being on full blast all night. The dining experience was a bit of a hit and miss, with excellent breakfast options but also some dishes not being freshly cooked to order. However, the parking was available though limited, and the facilities were decent overall.

The hotel's rooms were very clean and comfortable, although a bit dated in style. The service was friendly but could use a bit more warmth and training. The location was very convenient right in the center of town, but the dining experience had some hiccups. The facilities were average with room for improvement in certain areas.